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Introduction to the Recall
Mercedes-Benz has announced a significant recall affecting its prestigious AMG performance vehicles. This recall is prompted by a software error that may potentially lead to a loss of drive power, which raises serious safety concerns for drivers and passengers alike. The affected models are part of the 2023 to 2025 production years, and the issue affects a total of 2,943 vehicles in the United States.
Affected Models
The recall includes several high-performance AMG models, specifically:
- AMG S 63 E Performance
- AMG GT 63 S E Performance 4-Door Coupe
- AMG GT 63 S E Performance
- AMG SL 63 S E Performance
- AMG GLC 63 S E Performance (both regular SUV and coupe variants)
Owners of these vehicles should be aware of the potential risks associated with this software fault and take necessary precautions until the issue is resolved.
Nature of the Software Issue
As outlined in the recall notice issued by the National Highway Traffic Safety Administration (NHTSA) on February 28, the software error impacts the starter motor and generator control unit of the affected vehicles. The malfunction could lead to a complete loss of drive power, which increases the risk of a crash, particularly in high-speed situations. Mercedes-Benz has stated that they were alerted to this issue in late 2024 after receiving reports from customers about their vehicles failing to start.
Steps for Remediation
To address this critical issue, Mercedes-Benz plans to update the control unit’s software. This update will be provided at no cost to vehicle owners. Mercedes has emphasized that they are committed to ensuring the safety and performance of their vehicles, and as such, this software remediation is a priority.
Owners of affected models will receive notification letters by mail starting April 29, detailing the necessary steps to take their vehicles to authorized dealers for the software update. It is crucial that owners respond promptly to ensure their vehicles are safe to operate.
Customer Support and Additional Information
For more information regarding the recall, affected vehicle owners are encouraged to contact Mercedes-Benz customer service at 1-800-367-6372. Additionally, they can visit the manufacturer’s official recall page for the latest updates and detailed instructions on how to proceed.
Final Thoughts on Vehicle Safety
Recalls such as this one highlight the importance of vehicle safety and the proactive measures manufacturers must take to protect their customers. Mercedes-Benz’s swift action in addressing this software issue reflects their commitment to maintaining the trust of their customers, especially those who invest in high-performance vehicles.